PERSONAL DATA

Melissinos-sandals.gr created this site for the sole purpose of serving its customers. It is important that you, our customer, understand that we must provide specific information concerning the processing of your order, which are preserved by us.

This Privacy Statement describes the method of collecting data from our website and its use from us. This Privacy Statement refers only to personal data that you provide us with during your order on this website.

GENERALLY

The information provided voluntarily by users of the mentioned site, used by our company, so that its users have direct and substantial contact with the store, to provide them with answers to specific questions posed and finally to get served and have their orders executed. Information collected through the website is designed to measure the number of traffic, to determine customer requirements for more products and to facilitate transactions with our company. Melissinos-sandals.gr does not distribute to any other organization or partner who is not related to her, the e-mail addresses or any other information concerning to its users and customers.

GATHERING INFORMATION

Melissinos-sandals.gr designed the site so that users can visit without having to reveal their identity unless they wish so. Visitors are asked entering our website to provide us with personal data only if they want to order product(s), register in our website and / or send email to melissinos-sandals.gr

USE OF INFORMATION

Melissinos-sandals.gr collects three types of information about users: (1) information that user gives us when registering as a customer, (2) information that user gives us to enforce the order of melissinos-sandals.gr. At the completion of any order form on our website, you will be asked your name, address, zip code, email address, phone number, and credit card payment method order. Melissinos-sandals.gr is able to use the information you provide during the electronic submission form and to contact you regarding (i) the delivery of the order to your space, (ii) to confirm and identify the client in any necessary case, (iii) new or alternative products offered by the company. You can choose whether or not to receive such communications from melissinos-sandals.gr sending your request via e-mail to the email address info@melissinos-sandals.gr.

ACCESS TO INFORMATION

Any enforcement order requires the collection of personal data or delivery of your order. Moreover, use of credit card, for the charge of which is needed supporting data identifying the registered legal owner for the first and only time, is in any case ensured. Any supporting documentation certifies and states your identity remains strictly confidential and only checked by the responsible officer of the department of melissinos-sandals.gr. By providing your personal data you consent that the data is used by melissinos-sandals.gr for the reasons mentioned above. Melissinos-sandals.gr requires employees and maintainers of the site to provide users with client security level referred to in this Privacy Statement. In no other case melissinos-sandals.gr can share other personal information without your prior consent, unless required to do so through legal channels. Please note that under certain circumstances required by law or under court order it is permitted to collect, use and the disclosure of your personal data, which were collected online without the prior consent from you (for example in a case of judicial decision).

COOKIES

Melissinos-sandals.gr may use cookies as part of the facility and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing sites like melissinos-sandals.gr, to operate smoothly and without defects, to collect the various choices by the user, to identify frequent users and facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause harm to the users' computers and the files kept on them. We use cookies to provide you with information and complete your orders and at each exit from your site they are automatically deleted. Please note that cookies are absolutely necessary for the proper and smooth function of our site.

CORRECTION AMENDMENT OR DELETION OF INFORMATION

Melissinos-sandals.gr allows users to correct, change, add or delete data and information presented in the company. If you choose to delete the information, Melissinos-sandals.gr will act to remove this information from its files directly. To access, change or delete your personal data to report problems with the operation of the Site or make any query please contact melissinos-sandals.gr via e-mail to the email address info@melissinos-sandals.gr. Change or correct your personal data may also be made through the registration page of melissinos-sandals.gr. Please note that we will do everything possible to protect your personal data, but the password protection to your website depends on you.

SECURITY OF TRANSACTIONS

Melissinos-sandals.gr committed to ensure the security and integrity of the data it collects about users of its website. Melissinos-sandals.gr has adopted procedures that protect personal data that users provide the website with or by any other means. These procedures protect user data from any unauthorized access or disclosure, loss or misuse and alteration or destruction. They also help to certify that the information is accurate and properly used.

PERIODIC CHANGES

Melissinos-sandals.gr continually expand, update and improve the site, and on such products and services, and will renew this policy. We recommend that you read this procedure at regular intervals in order to be notified of any changes to the contents of this privacy policy. This policy will be amended from time to time without prior notice to users.

ACCEPTANCE OF PRIVACY PROCEDURES THAT melissinos-sandals.gr APPLIES

By using this site, you agree and consent to this Privacy Statement communicated through it.

RETURN POLICY AND CHANGE

Melissinos-sandals.gr checks every product for its excellent condition before shipping. However, if you are not contented with the product you have received please read further for instructions.

Cancellation of order prior to delivery (right of withdrawal before delivery)

The customer has the right to cancel the transaction of purchase before taking the purchased products. In this case, the customer sends a statement to the cancellation by e-mail to info@melissinos-sandals.gr. Melissinos-sandals.gr will accept cancellation and refund of the purchase price by crediting the customer's credit card or bank account only if the (purchased) products are not delivered to the Hellenic Post for delivery to the Customer. If the order has already been sent, the cancellation will be considered return of products by the following terms.

Change the product after delivery

If the customer is not satisfied with the purchase made, has the right to request a change of the purchased product. In this case, the customer can send an e-mail to info@melissinos-sandals.gr, seeking to change the product with another product of his own choice.

Changes will not be accepted for products sold with a discount or on offer at the time of purchase.

If the new product has a higher price than the returned product, then the Customer will be notified electronically by an e-mail, to open a new procedure for payment (to pay the difference). In case of change, the shipping costs from and to the customer are paid by the customer.

Deadline for changing or returning goods

Any request for change or refund of the product must be sent within 14 days after receiving the product. Requests for change or return of products after a period of 14 days will only be accepted for defective products in accordance with Greek law, under the provisions applicable to sales contracts.

Terms and conditions for the validity of change or return of the product Return or change of the entire product

Return of Products after delivery (right of withdrawal after delivery)

If the customer is not satisfied with the purchase made, has the right to return the product bought and claim a refund as provided by the Greek legislation on consumer protection (the right to withdraw from the sale been made). In this case, the Customer sends an e-mail message to info@melissinos-sandals.gr, seeking return of the product and refund. Shipment cost of returned goods are paid by the customer.

Terms and Conditions of the validity of return or change of products

Status of returned products
The right to change or return the product (right to withdraw from the sale) applies on the entire product purchased and cannot be exercised only in part of the product.

Status of returned products
Products must be returned (for refund or change) in their original condition, complete, unused, and undamaged and in their original packaging. They must be not be worn, altered or used in any way, otherwise the refund or change of a product will not be accepted and it will be returned to the customer with the shipping cost charged to the customer.

Shipping products to MELISSINOS-SANDALS.GR
Shipping costs of returned products for change are paid by the customer. In case of replacing a proven defective product or mistake in the order dispatched by melissinos-sandals.gr, the shipping will be free of charge.

The customer must include the original receipt of purchase for any product which is returned.
Failure to comply with any of these conditions, melissinos-sandals.gr is entitled to refuse the return or refund of the product:

(a) if the claim is invalid and/or the products are returned after the 14 day period of right to return.

(b) in the case the products returned are not in their original condition, have been worn or been used.

(c) in case of personalized (custom) made products.  In this case melissinos-sandals.gr will have to examine the case and decide whether to proceed with the change.

Refunds

Once melissinos-sandals.gr receives the returned product and confirms that it is defective (company's fault) or there was a mistake in the order sent, will proceed with the refund or product change. Melissinos-sandals.gr will credit the Customer's credit card or bank account with the total amount of the ordered product(s) including shipment paid to melissinos-sandals.gr. The process requires 7 working days. Upon completion the Customer will be notified.

In case the "Terms and Conditions of the validity of return or change of products" above are not met, melissinos-sandals.gr will not proceed in a refund and the product will be returned to the customer with shipping cost charged to the customer.

PAYMENT

• With secured payment using credit, debit or prepaid cards (Visa, MasterCard, Maestro and UnionPay)
• With Bank Transfer to ALPHA BANK
  IBAN: GR4501402910291002101123940
  Olgianna Melissinos BIC:CRBAGRAA
  

DELIVERY / SHIPPING COST

Preparation of order:
In order to establish that the product is in perfect condition and brand new, we manufacture your order upon delivery. The preparation and production time is usually 5 to 7 working days for up to two items. Please add one working day for each additional item.

Delivery

Orders will be delivered to the customer’s address specified. It can be the same as the billing address or an address of your choice.
All orders are sent through the Hellenic Post (ELTA). Depending on each country's Postal Services the parcel is registered and may be either delivered or picked from the local post office with a notice.


Shipping Cost

Delivery costs are calculated and charged per order. After adding the products you want in the cart and specifying the Country destination, you will be able to see the cost of your order and the shipping cost, before you proceed to payment.

The melissinos-sandals.gr will make deliveries of goods through the Hellenic Post. The company is not liable for any errors and delays caused by the Hellenic Post or any of the recipients country's postal services.

FOR GREECE:
We offer FREE SHIPMENT with courier for orders up to 5kg.

For Greece, from 5 to 20kg Hellenic Regular Post is used for shipment.

Pick-up in Store
You can pre-order, pay by credit/debit then pick-up your order from our physical store. In the Delivery Address please fill in OUR store address (7, Normanou - Athens 10555 - Greece).  It is necessary to contact us prior to your payment to arrange and agree on the date and time of pick-up.